Return & Refund

Last Updated: [01/04/2026]

1. Return & Refund Policy

At Jaishna-Agro, we specialize in agricultural and consumable products. Due to the perishable and natural nature of these items, we follow a strict no-return and limited refund policy.

Returns or refunds will not be accepted in the following cases:

Change of mind after placing the order
Natural variations in color, size, texture, or appearance
Differences caused by screen display or lighting
Products that are opened, used, or partially consumed
Delays caused by courier or external logistics partners

2. Damaged or Incorrect Product Claims

If you receive a damaged, defective, or incorrect product, you must report it within 24 hours of delivery.

To raise a claim, you must provide:

Unboxing video (mandatory)
Clear images of the damaged or incorrect product

Claims without proper proof will not be processed.

Once verified, we will:

Provide a replacement of the same product, or
Offer a suitable resolution based on product availability

Refunds are not provided, except in rare and approved exceptional cases.

3. Return Eligibility Conditions

To qualify for a replacement:

The product must be unused and in original packaging
The complaint must be raised within the defined timeframe
Valid proof such as video and photos must be submitted

Products failing to meet these conditions will not be eligible for replacement.

4. Order Cancellation Policy

Orders can be cancelled within 12 hours of placement
Once the order is processed or shipped, cancellation is not permitted

Eligible refunds for cancellations:

Processed to the original payment method within 3–7 working days

Cancellation is not applicable for:

Orders that have already been dispatched
Bulk, customized, or special category orders (if applicable)

5. Delivery Delays (Force Majeure)

Jaishna-Agro is not responsible for delays caused by factors beyond our control, including:

Weather conditions
Courier or logistics disruptions
Natural disasters or unforeseen events
High-demand or festival season delays

While we ensure timely dispatch, final delivery timelines depend on shipping partners.

6. Product Disclaimer

Agricultural products may naturally vary in color, size, texture, and appearance
Such variations are inherent and do not qualify as defects
Product images are for reference purposes only